Delivery:
We aim to have your order fulfilled and goods out for delivery within 1 day of receiving your order. We use tracked express shipping to New Zealand and Australia and will generally be delivered between 1-5 business days. Please note, once with the delivery agent the delivery day is out of our control.
Please check we may have to put a "pre-order date" on a product of when we expect it to us, if it is not currently in our stock room. We will clearly have this date next to the product when you add to basket. We can often send earlier than the "pre order date". If shipping to us is held up we will let you know via email of the delay.
Packaging and courier bags:
We have an eco, less plastic biodegradable philosophy and use as little plastic as possible when sending you your products, this is a constant evolving process for us that we are proud of and constantly look for earth friendly alternatives, starting from our product packaging to the way we send it to you.
We use POLLAST!CTM Mailers made from 100% Ocean Bound Plastic Pollution. This packaging actually cleans up the environment and helps break the cycle of poverty and plastic pollution at the same time.
POLLAST!CTM are working with coastal communities that are impacted by the compounding effects of pollution and poverty to remove plastic pollution from their beaches and riverways before it reaches the ocean. They then recycle it into packaging. Your courier bags are Recyclable with soft plastics. 200% Carbon offset.