When you contact Tiny Bloom, you'll speak with real people - not bots or overseas call centres. We're a family-owned NZ business with a local support team who genuinely care about helping you. We're mums too, so we understand your questions and concerns firsthand!

Anything! Whether it's about choosing the right pump, troubleshooting issues, cleaning instructions, product recommendations, or order questions - we're here to help. No question is too small or silly. We want you to feel confident and supported throughout your feeding journey.

We're so sorry you're experiencing an issue! Please contact us immediately with details about the problem. Our support team will respond within 24 hours (usually much faster) and we'll work with you to resolve it quickly. Whether it's a product issue, order problem, or you just need help - we're here for you.

Stay in the loop with new products, special offers, and helpful tips: Subscribe to our email newsletter (sign up at the bottom of our website), follow us on social media for updates and real mum stories, and check our New Product Drop collection regularly.

YES! We process orders daily and ship out by the next day. Orders placed before our cut-off time are typically dispatched the same day.

Standard NZ shipping takes 3-5 business days. Australia -allow 5 days and the rest of the World 5-7 days.

Most orders arrive within 3 days. You'll receive tracking information via email once your order ships so you can follow its progress.

Yes! From time to time we will promotions of FREE shipping DAYS but on the day to day, we offer FREE shipping on ALL orders over $249 regardless of country.

Pre-order means the product is coming soon but not currently in stock. When you pre-order, you secure your item at the current price and we'll ship it to you as soon as it arrives (usually within 2-4 weeks). You'll receive an email with the expected shipping date when you place your pre-order.

We take care to package your products securely to ensure they arrive in perfect condition. All items are carefully wrapped and protected during shipping. We also aim to minimize excess packaging where possible to be environmentally conscious.

We accept Paypal, Visa and Afterpay - allowing you to buy now and pay later in 4 interest-free instalments. Simply select Afterpay at checkout.

Yes! We can provide quotes for WINZ/MSD applications. Contact our team with the specific products you need, and we'll prepare a detailed quote for you to submit with your application. We understand how important these products are for new mums and we're happy to help with the paperwork.

Each pump comes with detailed instructions, but here's the basics: Ensure proper flange fit, turn on the pump, start with massage/letdown mode, then switch to expression mode. Adjust suction to a comfortable level - it should never hurt! Check your specific pump's manual or contact us for guidance. We also have how to assemble your pump page on the website under information.

Check these common issues: Ensure all parts are assembled correctly and seated properly, check valves and membranes aren't damaged or installed backwards, make sure the flange creates a good seal against your breast, verify the pump is fully charged, and check for cracks in bottles or flanges. If you're still having issues, contact us and we'll troubleshoot with you! Make sure you have measured your nipple and have the right sized shield in place if needed to create the correct suction.

You should feel gentle suction and see the pump cycling. If you're not sure it's working properly, check that the pump is turned on and charged, all parts are correctly assembled, valves are installed the right way, and you can hear the motor running. Contact us if you're concerned it's not working correctly - we're here to help!

Our wearable pumps typically last for 2-4 pumping sessions per charge, depending on suction level and session length. Most mums can get through a full day of pumping on one charge. We recommend charging overnight so you're always ready to go.

Our wearable pumps are designed to be whisper-quiet! The motor operates at a low noise level (typically under 50 decibels) - quiet enough to use discreetly at work, in public, or while baby sleeps nearby. Most mums report that no one notices they're pumping!

Our pumps come with multiple flange sizes, range between 21mm, 24mm, and 27mm - depending on the pump. Proper fit is crucial for comfort and efficiency. If you need different sizes or aren't sure which size you need, contact us and we'll help you find the right fit! - We have included a link on every Breast Pump product page to assist you with "How To Measure Your Nipple".

This depends on the specific pump models. Some parts like bottles and flanges may be compatible between models, but valves and membranes are often model-specific. Contact us with your specific pump models and we'll let you know which parts are interchangeable!

None of our Pumps parts are compatible with each other but could be with other brands that are a similar shape.

Yes! Our Portable Pump packages includes a collection bottle.

We offer Bundles with great discounts that have bottles included in most of them.

Without a steriliser, you can use the boiling method (boil pump parts in a pot of water for 5 minutes), microwave steam bags (available at most pharmacies), or your dishwasher (top rack on hot cycle). However, we highly recommend a steam steriliser for daily use - it's faster, easier, and more effective. Our 3-in-1 steriliser sterilises in just minutes!

Room temperature (25°C or cooler): 4 hours. Insulated cooler bag with ice packs: 24 hours. Refrigerator (4°C or colder): 4 days. Freezer (-18°C or colder): 6-12 months (best quality within 6 months). Always label bags with date and time expressed. Use oldest milk first.

Our Portable Pump is designed to pump into the bottle or bag. You can add the top and teat and feed straight from the Bag if required.

No, never microwave breast milk storage bags! Microwaving creates hot spots that can burn baby's mouth and destroys valuable nutrients in breast milk. Instead, thaw frozen milk in the fridge overnight, warm by placing bag in warm water, or use a bottle warmer (our 3-in-1 steriliser has a warming function!).

Once warmed, use breast milk within 2 hours. Never reheat milk that's already been warmed - bacteria can grow quickly. If baby doesn't finish a warmed bottle within 2 hours, discard it.

No, never microwave breast milk! Microwaving creates dangerous hot spots that can burn baby, destroys important antibodies and nutrients, and heats unevenly. Always warm milk gently using warm water or a bottle warmer. Our 3-in-1 steriliser has a safe warming function that heats milk to the perfect temperature.

We offer a 30-day money-back guarantee on all unopened/unused products. If you're not completely satisfied, return your unused item within 30 days for a full refund. Due to the nature of the use of products we cannot accept a return if they have been used.

Yes! All our electrical products (pumps, sterilisers, milk machines) come with a 12-month manufacturer's warranty covering defects and malfunctions. If you experience any issues within the warranty period, contact us immediately and we'll arrange a replacement or repair. Keep your proof of purchase for warranty claims.

It depends on your feeding method: Exclusively pumping - Smart Mum's Essential Kit (save $99). Bottle feeding - Feeding Essentials Bundle (save $59.97). Starting out - Essential Pumping Starter Bundle (save $27.47). Want everything - Complete Smart Feeding Bundle (save $54.97). See our complete feeding essentials checklist for more help!